Disclaimer and Privacy Policy
This website is the property of Chapels Properties Limited. By using this website you agree that you consent to and are bound by the following terms and conditions:
Disclaimer
Chapels Properties takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website at any time. You must therefore check these terms and conditions for any such changes each time you visit this website. Chapels Properties makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items.
Law
The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
At Chapels Properties we are committed to ensuring that your privacy is protected. This privacy notice explains how we will collect your personal data and how we use your personal data when you visit our website.
Chapels Properties Limited is data controller in respect of the personal data processed when you visit our website. If you have any questions or concerns in relation to this Privacy Notice you can contact our Data Protection Officer at datacontroller@chapelsproperties.com or by writing to The Data Protection Officer, Chapels Properties, 1 High Road, Eastcote, HA5 2EW.
This privacy notice was last amended in May 2018. It supersedes any earlier version.
Third-party links
This website may include links to third party websites, plug-ins or applications which may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.
1. WHAT INFORMATION WE MAY COLLECT AND HOW WE USE IT
As a business we collect, use, store and transfer different types of personal data depending on who you are.
If you are renting or letting a property direct through Chapels or renting or letting a property from one of our clients, we collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include:
- Identity Data (name, marital status, title, date of birth, gender)
- Contact Data (billing address, email address and telephone numbers)
- Financial Data (bank account and payment details)
- Transaction Data (details about payments to and from you and other services you have purchased through us)
- Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences)
- We also may collect and use Aggregated Data. For example, when you visit our website we may aggregate data about your usage to tell us about how certain features on our website are used. This is not usually classified as personal data as whilst it derives from personal data it does not reveal your identity to us. If we do link this Aggregated Data to your personal information, it will be treated as personal data in line with this policy.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email to datacontroller@chapelsproperties.com or by writing to:
The Data Protection Officer,
Chapels Properties,
1 High Road,
Eastcote,
HA5 2EW.
2. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- request details from our website;
- request marketing to be sent to you;
- contact us through social media;
- walk-in to our branch offices or telephone our office;
- give us some feedback.
Third parties or publicly available source
We may receive personal data about you from various third parties and public sources as set out below:
Identity and Contact Data from data brokers or aggregators such as:
- Gumtree based inside the EU;
- Rightmove based inside the EU;
- Zoopla Property Group based inside the EU;
- Facebook based outside the EU.
Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
3. Marketing
You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.
You can ask us to stop sending you marketing messages at any time by:
- following the opt-out links on any marketing message sent to you; or
- contacting us at any time by emailing datacontroller@chapelsproperties.com or by calling 0208 868 8526
If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside of Chapels Properties Limited.
Cookies
The cookies on the Chapels website do not track, collect or upload data such as your name, email address or billing information, but it may collect data about your equipment and browsing activities. We may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.
4. YOUR LEGAL RIGHTS
Under data protection laws you have the right to protect and look after your personal data. You have the right to:
ask us for the personal data that we hold and process about you (this is commonly known as a data subject access request). You have rights to the following information:
- the purpose(s) for which we are processing your information;
- the categories of personal information we hold about you
- the recipients or categories of recipient to whom the personal data have been or will be disclosed;
- the period for which we will store your information, or the criteria used to determine that period;
- prevent the use of your personal data for marketing purposes by
- informing Chapels by telephone on 0208 868 8526
- by emailing datacontroler@chapelsproperties.com
- Please note that even if you refuse marketing, we will still contact you to discuss the services you have asked us to provide to you or to tell you about changes to our terms and conditions.;
- ask that any inaccurate information we hold about you is corrected;
- ask that we delete the personal data we hold about you in certain situations;
- ask that we stop using your personal data for certain purposes;
- ask that we do not make decisions about you using completely automated means; and/or
- ask that personal data we hold about you is given to you, or where technically feasible a third party chosen by you, in a commonly used, machine-readable format.
Complaints and Feedback
If you would like to speak to us about how we handle your personal data, please contact our Data Protection Officer in the first instance at datacontroller@chapelsproperties.com. You can also complain to the Information Commissioner's Office who is the UK supervisory authority for data protection issues.
5. How to contact Chapels Properties
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to datacontroller@chapelsproperties.com or call 0208 868 8526
6. Indemnity
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
These terms and conditions and your use of this website are governed exclusively by English law.
This does not affect your statutory rights as a consumer.